Terms and conditions

General terms and conditions

By ordering goods from our webshop, you agree to accept our terms and conditions listed below.

All prices shown are Ex Works and are inclusive of value added tax (VAT) within the EU.

Images of products are provided for illustrative purposes only and the actual products you receive may differ from the image displayed on our website. The colour of products, can never be exactly reproduced by the images and colour maps published on this website. Our sample cards are recommended for a more accurate reproduction of the colour but because variations between different dye lots occur, products from different lots may vary.

The possible weight shown in the product information is based on average weight and may vary.

As some of our listed prices are estimates only, depending on the sizes of products, the actual amount due can only be calculated once we process your order. The final statement of the sum due may therefore differ from the amount stated in the order confirmation.

We reserve the right to change the prices, product specifications, and availability of our products at any time. Design KARIN LILJA-MAKKONEN operates the right to amend these terms and conditions at any time without prior notice. In such circumstances, your continual use of our services will demonstrate your acceptance of any changes made.


Confirmation of order
Once we have received your order, an order confirmation will be sent via the email address provided. Please contact us: Karin@karinlilja.fi if you don’t get a confirmation within reasonable time.

Customers may pay by card or by invoice. All payments are made via Klarna.

All prices are shown in euros and includes the VAT as shown in the basket. Default payment in Klarna is invoice, so please change the type of payment if you choose to pay with credit card or as part payment. Klarna accepts following Visa and Mastercard credit cards and online bank service through OKO, Nordea, Aktia, Danske Bank and S-pankki.

Your goods will be sent after the payment has been received. If you pay by invoice in advance, the invoice will be sent to your email within a few working days. Once you have paid, it normally takes 2-4 banking days before the payment is visible in our account. Proof of payment in the form of a receipt can lead to earlier dispatch. If you pay by card, your goods will usually be shipped within 1-3 working days. This process can be delayed at peak times of the year, when an item is out of stock and for products made upon request special orders. In the occasion that an item is out of stock, or in case you order a special item, the delivery date will be negotiated and we will contact the customer. In this event, the buyer has the right to cancel or amend the order.
All prices in the webshop are Ex Works so the corresponding expenses such as any admin and delivery charges will be added to the invoice. The delivery costs for your order will be determined by the total volume (dimensions) of the order and the delivery destination. This will be shown in the shopping basket before you complete your purchase. More information about the delivery costs, please see: www.posti.fi/private/pricesandinstructions/